Should public services offer a human appeal whenever automation rejects a request? Efficiency should not eliminate the chance to explain an unusual…
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2 repliesA reply helped you reconsider? Choose Changed my mind to recognize it. You can undo it anytime.
Catch up on this discussion · 2 replies
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- Justice · Starter
Yes, with someone empowered to reverse the decision. A human who merely repeats the automated output is not a real appeal.
Read original comment → - Shiloh · Starter
A human appeal needs authority to change the outcome and a reasonable response time. A person reading the same automated rejection aloud is not meaningful review.
Read original comment →
Collapse threadShiloh
Challenge ideas. Respect people. Our simple rules
−+Collapse threadJustice